Privacy Policy

1.1 petpkr ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every user who accesses or registers on our platform at https://petpkr.vip. This Privacy Policy sets out in full and transparent detail what personal information we collect, the purposes for which we process it, and the rights available to you as a data subject.

1.2 This Privacy Policy applies to all users of the petpkr website, mobile-optimised platform, and any associated services operated under the petpkr brand. It should be read alongside our Terms & Conditions, which together form the complete contractual and regulatory framework governing your relationship with petpkr.

1.3 petpkr processes personal data in accordance with applicable international data protection standards. We adopt a privacy-by-design approach, meaning that data protection considerations are built into every aspect of how we develop and operate the platform — not retrofitted after the fact.

1.4 This policy is written in plain English to ensure it is accessible and understandable to all users, including our Pakistani user base across Karachi, Lahore, Islamabad, Faisalabad, and other cities. If any section is unclear, our support team is available 24/7 to assist.

2.1 petpkr collects personal data through several channels: directly from you when you register or use our platform, automatically through your interaction with our website, and occasionally from trusted third-party verification partners. The categories of personal data we collect are described below.

2.2 petpkr does not knowingly collect sensitive special-category personal data such as biometric data, health information, racial or ethnic origin, religious beliefs, or political opinions. If any such data is incidentally shared by a user during a support interaction, it will be treated with the highest degree of confidentiality and will not be processed for any purpose beyond resolving the specific support matter.

2.3 Providing certain categories of personal data (specifically identity and contact data) is mandatory for account registration. Failure to provide this information will prevent petpkr from creating or maintaining your account in compliance with our regulatory obligations.

3.1 petpkr processes your personal data only for specific, documented, and legitimate purposes. We do not use personal data in ways that are incompatible with the purpose for which it was originally collected. The following table summarises our primary processing activities:

• Account Management: Creating, verifying, maintaining, and closing your petpkr account, including processing changes to your account details and preferences.
• Service Delivery: Processing deposits, withdrawals, bets, and game participation; crediting bonuses and promotional rewards to your account balance.
• Identity Verification (KYC): Verifying your identity and age (21+) in compliance with anti-money-laundering (AML) and responsible gaming obligations.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Customer Support: Responding to your queries, complaints, and requests submitted via live chat, email, or any other support channel.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling; enforcing deposit limits, loss limits, session time limits, and self-exclusion requests.
• Legal Compliance: Meeting our obligations under applicable international gaming regulations, financial crime prevention laws, and data protection frameworks.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the performance, design, and content of the petpkr platform.
• Marketing Communications: Sending promotional emails or notifications about new games, bonuses, and offers — only where you have provided explicit consent and have not subsequently opted out.

3.2 petpkr will never use your personal data to make fully automated decisions that produce significant legal or similarly significant effects on you without human oversight. Where automated processes are used — for example, in fraud detection — a human review step is incorporated before any account action is taken.

4.1 petpkr processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the petpkr Terms & Conditions — for example, processing deposits, withdrawals, and bet settlements.
• Legal Obligation: Processing required to comply with applicable law — including KYC/AML verification, age verification, and the retention of financial transaction records for audit purposes.
• Legitimate Interests: Processing carried out for petpkr's legitimate business interests, where those interests are not overridden by your privacy rights — including fraud prevention, platform security, and analytics. We conduct a balancing test before relying on this basis.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without adverse consequence to your account.

4.2 Where processing is based on legitimate interests, petpkr has determined that our interests (platform security, fraud prevention, service improvement) are proportionate and do not override your fundamental privacy rights, given the nature of the data processed and the safeguards we apply.

5.1 petpkr does not sell, rent, or commercially share your personal data with third parties for their own marketing purposes. We share your personal data only in the limited circumstances described below:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard receive the minimum necessary financial data to process your deposit and withdrawal transactions. These providers are bound by their own stringent data security standards.
• Identity Verification Partners: Our licensed KYC/AML verification partner receives identity document data for the purpose of verifying your identity and age. This partner is contractually bound to process your data solely for this purpose.
• Game Technology Providers: Third-party game studios whose content is available on petpkr may receive anonymised session identifiers necessary for game round delivery. They do not receive your full identity or financial data.
• Legal and Regulatory Authorities: petpkr will disclose personal data to law enforcement, regulatory bodies, or courts if required to do so by a valid legal order, court subpoena, or regulatory directive. We will notify you of such disclosures to the extent permitted by law.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets involving petpkr, user data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

5.2 All third-party service providers who access petpkr user data are required to execute data processing agreements with petpkr, confirming that they will process your data only on petpkr's documented instructions and in compliance with applicable data protection standards.

6.1 petpkr uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by your web browser when you visit petpkr. Cookies help us keep you logged in, remember your preferences, and understand how you interact with the platform.

6.2 petpkr uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled.
• Performance & Analytics Cookies: These collect anonymised data about how users navigate the platform — pages visited, time spent, errors encountered. This data helps us identify and fix performance issues.
• Functionality Cookies: These remember your language preferences, display settings, and other customisation choices to improve your experience on return visits.

6.3 petpkr does not use advertising or cross-site tracking cookies. We do not permit third-party ad networks to place cookies on petpkr pages. Your browsing activity on petpkr is not shared with advertising platforms.

6.4 You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the petpkr platform, including your ability to remain logged in during a session.

7.1 petpkr retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our retention periods are set out below:

• Account & Identity Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 7 years following each transaction, as required by international financial compliance standards.
• Gaming Activity Logs: Retained for 3 years following your last login session, or longer if required by our regulatory obligations or an ongoing investigation.
• Customer Support Communications: Retained for 2 years from the date of the last interaction, unless the matter relates to an unresolved dispute, in which case records are retained until resolution.
• Marketing Consent Records: Retained for as long as you remain subscribed, plus 2 years following unsubscription as evidence of your consent history.
• Technical & Usage Logs: Typically retained for 12 months in a personally identifiable form, then anonymised for longer-term statistical analysis.

7.2 When personal data reaches the end of its applicable retention period, it is securely and permanently deleted or anonymised in accordance with petpkr's internal data destruction procedures. Secure deletion means the data cannot be recovered or reconstructed by any party.

8.1 As a user of petpkr, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team with your registered account details and a description of your request:

• Right of Access: You have the right to request a copy of all personal data we hold about you, along with information about how and why we process it.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly within your petpkr account dashboard.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the original purpose, where you have withdrawn consent, or where our processing is unlawful. Note that erasure requests may be refused where retention is required by law (e.g., AML obligations).
• Right to Restrict Processing: You may request that we temporarily suspend processing of your personal data — for example, while the accuracy of data is being contested, or while you have objected to processing based on legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that we transmit it directly to another data controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data that is based on legitimate interests or for direct marketing purposes. petpkr will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9.1 petpkr implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• AES-256 encryption for all data stored on petpkr's servers, including account credentials, identity documents, and financial records.
• TLS 1.3 encryption for all data transmitted between your browser and petpkr's servers, preventing interception in transit.
• Bcrypt hashing with a high work factor for all stored passwords — your password is never stored in a form that petpkr staff could read.
• Multi-factor authentication (MFA) available for all user accounts to provide an additional layer of login security.
• Regular third-party penetration testing and security audits conducted by independent cybersecurity specialists.
• Strict access controls ensuring that petpkr staff can only access user data where necessary for their specific role, on a need-to-know basis.
• Intrusion detection systems and 24/7 security monitoring of petpkr's infrastructure.

9.2 In the event of a personal data breach that poses a risk to users' rights and freedoms, petpkr will notify affected users without undue delay and will take immediate remedial action to contain and investigate the breach.

9.3 While petpkr takes all reasonable precautions, no digital platform can guarantee absolute security against all possible threats. Users are encouraged to use strong, unique passwords for their petpkr account, to enable MFA, and to keep their login credentials confidential at all times.

10.1 petpkr's services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete all related personal data from our systems.

10.2 If you are a parent or guardian and believe that a minor under your care has registered on petpkr or submitted personal data to us, please contact our support team immediately at [email protected]. We will investigate the matter and take appropriate action within 24 hours of receiving your report.

11.1 The petpkr platform integrates with third-party services including payment processors, game content providers, and identity verification services. While these integrations are necessary for platform functionality, petpkr does not control the privacy practices of these third parties and is not responsible for the data processing activities they carry out under their own privacy policies.

11.2 All third-party service providers with whom petpkr shares personal data are required to enter into data processing agreements that impose data protection obligations consistent with petpkr's own standards. We conduct due diligence on all third-party partners before granting them access to any user data.

11.3 The petpkr website does not contain links to external websites or third-party platforms. This policy applies exclusively to data processed by petpkr in connection with the petpkr platform. petpkr accepts no responsibility for the privacy practices of any platform not operated by petpkr.

12.1 petpkr reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, we will notify registered users via email to the address associated with their account, or by displaying a prominent notice on the petpkr platform at login.

12.2 The effective date at the top of this document will be updated each time a new version of the Privacy Policy is published. We recommend that users review this policy periodically — at least once every six months — to stay informed of any changes to how petpkr handles personal data.

12.3 Continued use of the petpkr platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease use of the petpkr platform and may request account closure by contacting our support team.

12.4 The most current version of this Privacy Policy is always available at https://petpkr.vip/privacy-policy. Archived versions of previous policies are available upon request from our support team.

13.1 If you have any questions, concerns, or requests related to this Privacy Policy or petpkr's handling of your personal data, please contact our dedicated data protection support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line for faster routing
• Live Chat: Available 24/7 directly from any page on the petpkr platform
• Response Time: Average 3–5 minutes via live chat; within 24 hours via email for standard queries; within 30 days for formal data rights requests

13.2 For information about responsible gaming tools, self-exclusion, and player protection measures, please visit our dedicated Responsible Gaming page.

13.3 For the full contractual terms governing your use of petpkr, including bonus terms, betting rules, and account conditions, please refer to our Terms & Conditions.